Compare · v1.3.1 · as of 20 Aug 2026

OpsKnight vs Grafana Cloud IRM

Grafana OnCall OSS was archived on 24 March 2026; Cloud Connection for OSS SMS, push, and voice ended that day. The current Grafana product is Cloud IRM (paid after a small free user allotment). OpsKnight remains Apache-2.0 self-hosted on-call + incidents + one status page in one app.

Side by side

Capability	OpsKnight	Grafana Cloud IRM
How you run it
Deployment OpsKnight: Compose/Helm. Others: vendor product model as of Aug 2026.	Self-hosted (your VPC)	Grafana Cloud SaaS (current product)
Software license OpsKnight LICENSE Apache-2.0. Grafana OnCall OSS was AGPLv3; that repo is archived.	Apache-2.0	Cloud: proprietary. Archived OSS OnCall: AGPLv3
User pricing model Public list pages as of 20 Aug 2026.	$0 software; unlimited users in the product	Cloud IRM: $19/mo platform includes 3 active users, then $20/extra (IRM product page)
Incident data location	Your Postgres / VPC	Grafana Cloud region you choose
Product standing (Aug 2026) Atlassian Opsgenie migration page; Grafana OnCall OSS docs archive date 24 Mar 2026.	Ships 1.3.1	OnCall OSS archived 24 Mar 2026 (Cloud Connection for SMS/push/voice ended). Current: Grafana Cloud IRM
Incident response
Incident lifecycle OpsKnight Prisma IncidentStatus. Others: core incident/alert products.	Open, ack, snooze, suppress, resolve	Alert groups + incidents in Cloud IRM
On-call schedules OpsKnight layers/overrides. Others: documented schedule products.	Layers, rotations, overrides, timezones	Schedules, shifts, swaps (IRM + mobile)
Escalation policies	Steps: user, schedule, or team	Escalation chains
Outbound paging channels OpsKnight NotificationChannel enum + docs. Vendor contact-method docs.	Email, SMS (Twilio or AWS SNS), push, Slack, WhatsApp (Twilio), webhook. No voice	IRM: mobile push, Slack, Teams, Telegram, SMS, phone, email
Native voice / phone calls OpsKnight has no VOICE channel. Others: notification/contact docs.		Yes on Cloud IRM. OSS Cloud Connection for calls ended 24 Mar 2026
Slack ChatOps war rooms OpsKnight Slack OAuth war rooms from v1.2. Vendor Slack apps.	Channel per incident; ack/assign/resolve from Slack	IRM Slack app: notifications and incident ChatOps (successor to OnCall Slack)
Microsoft Teams ChatOps OpsKnight: outgoing webhook formatter only. Others: published Teams apps.	Outgoing webhook payload only — no Teams app	IRM Teams app: alert cards + incident bot (threads, tasks, notes)
Video bridge on incident OpsKnight: Jitsi generator + Zoom/Meet URL templates. Vendor collab docs.	Jitsi; Zoom/Meet via URL template	IRM `incident talk` — find an online discussion place
Postmortems + action items OpsKnight Postmortem + ActionItem models. Vendor PIR docs.	You write from the timeline; no model-generated report	Cloud IRM can auto-create PIR documents
Status page OpsKnight: one page per install. PD Status Pages overview. incident.io status-pages docs. Atlassian Statuspage is a separate SKU.	Included: one public/private page, custom domain, subscribers	No IRM-native public status page; Statuspage / Grafana Cloud status integrations
MTTA / MTTR / SLA OpsKnight SLADefinition. PD Analytics API. Others: reporting products.	MTTA/MTTR and SLA definitions in-app	IRM reporting inside Grafana Cloud
Mobile OpsKnight: PWA only. Vendor App Store / Play apps.	Installable PWA (push, biometrics). No App Store listing	Grafana IRM iOS and Android (Cloud). OSS push relay ended 24 Mar 2026
Integrations & platform
Inbound monitoring webhooks OpsKnight docs v1.3 catalog: 27 native parsers. Others: vendor directories — counts change; we do not copy a marketing number we did not count.	27 native parsers + generic JSON	Alertmanager, Grafana Alerting, webhooks, IRM integration catalog
PagerDuty Events API v2 ingest OpsKnight docs: POST /api/integrations/pagerduty/v2/enqueue. PD: events.pagerduty.com/v2/enqueue. Others ingest their own formats or run a migrator.	Yes — ingest adapter (routing_key payload). Not a PD clone	Migrators from PD exist; IRM ingest is not PD /v2/enqueue
Jira Cloud OpsKnight v1.3 bi-directional sync. Vendor Jira integration guides.	Bi-directional issue sync	Jira in IRM ITSM integrations (issue workflows)
REST API keys		Grafana service accounts / IRM API
SSO OpsKnight v1.3: OIDC only, no SAML. Vendor SSO docs.	OIDC (Okta, Google, Microsoft, Auth0, generic). No SAML	Grafana Cloud auth (SAML/SSO on Cloud plans)
RBAC + audit log OpsKnight USER/ADMIN/RESPONDER + AuditLog. Others: documented admin controls.	Roles + audit log	Grafana Cloud roles + IRM permissions

As of 20 Aug 2026. OpsKnight column: v1.3.1 application and docs. Other columns: vendor documentation and public pricing pages listed below — not a contract, not every add-on SKU, and not list prices we invent. Confirm packaging on each vendor’s site before you buy.

Full matrix and cost sketch Install docs