Compare · v2.0.0 · as of 2 Oct 2026

OpsKnight vs incident.io

Vendor-hosted response that runs in Slack or Microsoft Teams, with status pages and commercial responder/on-call packaging. OpsKnight v2.0.0 is self-hosted with native Slack and Teams war rooms under AGPL-3.0-only.

Side by side

Capability	OpsKnight	incident.io
How you run it
Deployment OpsKnight: Compose, Swarm, Helm, Kustomize. Others: vendor product model as of Oct 2026.	Self-hosted: Compose, Swarm, Helm, Kustomize (your VPC)	Vendor SaaS (GCP)
Software license OpsKnight v2.0.0: AGPL-3.0-only. Published v1.4.0 and earlier retain the licenses shipped with those artifacts, including Apache-2.0 where applicable. Grafana OnCall OSS was AGPLv3; that repo is archived.	AGPL-3.0-only (v2.0.0)	Proprietary
Commercial model OpsKnight Community and commercial offerings have separate licensing boundaries. Vendor pricing references should be confirmed on vendor sites.	Self-hosted Community; Enterprise/hosted capabilities may be packaged separately	Per-seat responder/on-call plans; packaging varies by tier
Incident data location	Your Postgres / VPC for Community self-hosting	Vendor cloud
Product standing (Oct 2026) OpsKnight v2.0.0 is the active stable release (AGPL-3.0-only); v1.4.0 remains historical Apache-era stable. Atlassian Opsgenie and Grafana status from their public migration/archive pages.	v2.0.0 stable; v1.4.0 historical Apache release	Actively sold
Incident response
Incident lifecycle OpsKnight Prisma IncidentStatus. Others: core incident/alert products.	Open, ack, snooze, suppress, resolve	Declare → roles, updates, resolve (Slack/Teams-native)
On-call schedules OpsKnight layers/overrides. Others: documented schedule products.	Layers, rotations, overrides, timezones	Schedules, cover, holidays, shadows
Escalation policies	Steps: user, schedule, or team
Outbound paging channels OpsKnight NotificationChannel enum + docs. Vendor contact-method docs.	Email, SMS (Twilio/SNS), push, Slack, Teams, WhatsApp, voice paging (Twilio), webhook (v2.0.0)	Mobile app, phone, SMS, Slack, email, WhatsApp (WhatsApp not on Basic)
Native voice / phone calls OpsKnight v2.0.0 adds Twilio VOICE channel for triggered-incident paging with responder ack input. Others: notification/contact docs.	Twilio voice paging on incident trigger with responder ack input (v2.0.0)	Yes — phone escalations; live call routing on Pro/Enterprise
Slack ChatOps war rooms OpsKnight Slack OAuth war rooms from v1.2. Vendor Slack apps.	Channel per incident; ack/assign/resolve from Slack	Core product: /inc, auto channel, timeline in Slack
Microsoft Teams ChatOps OpsKnight v2.0.0: native Teams app via Entra + Azure Bot — war rooms, Adaptive Cards, ack/resolve from channel, identity linking, meeting collaboration. Others: published Teams apps.	Native Teams app: war rooms, Adaptive Cards, ack/resolve, identity linking (v2.0.0)	Native Teams app (Pro/Enterprise): dedicated channel, lifecycle in Teams
Video bridge on incident OpsKnight: Jitsi generator + Zoom/Meet URL templates. Vendor collaboration docs.	Jitsi; Zoom/Meet via URL template	Workflows can create Zoom; call transcription in product
Postmortems + action items OpsKnight Postmortem + ActionItem models. Vendor PIR docs.	Timeline-based postmortems and action items	Post-incident process + AI draft from timeline (plan-dependent)
Status page OpsKnight published Community baseline: one page per install. Other vendors: status-page product docs.	Community baseline: one public/private page with custom domain and subscribers	Public, internal, customer pages (counts by plan); custom domain
MTTA / MTTR / SLA OpsKnight SLA definitions/analytics. Other vendors: reporting products.	MTTA/MTTR and SLA definitions in-app	Insights / trends in the product
Mobile OpsKnight: installable PWA. Vendor App Store / Play apps.	Installable PWA with push; no App Store listing	iOS and Android apps
Integrations & platform
Inbound monitoring webhooks OpsKnight published docs catalog: 28 native parsers. Other vendors: integration directories.	28 native parsers + generic JSON	Alert sources catalog
PagerDuty Events API v2 ingest OpsKnight docs: POST /api/integrations/pagerduty/v2/enqueue. PagerDuty: events.pagerduty.com/v2/enqueue.	Yes — ingest adapter (routing_key payload). Not a PagerDuty clone	No direct Events API v2 ingest adapter
Jira Cloud OpsKnight published integration and vendor Jira integration guides.	Bi-directional issue sync	Follow-ups export + incident/Jira workflows
REST API keys		API tokens
SSO OpsKnight v2.0.0: OIDC with PKCE, JIT provisioning, claim-to-role mapping, and SCIM 2.0 user provisioning. Vendor SSO docs for other products.	OIDC (PKCE, JIT, claim-to-role) + SCIM 2.0 provisioning (v2.0.0)	Slack SSO; SAML/SCIM on applicable plans
RBAC + audit log OpsKnight roles + AuditLog. Other vendors: documented admin controls.	Roles + audit log; advanced governance can be packaged separately	Roles; custom RBAC + audit logs on Enterprise

As of 2 Oct 2026. OpsKnight feature cells reflect the v2.0.0 stable release (AGPL-3.0-only); v1.4.0 and earlier artifacts retain their historical Apache-2.0 terms. Vendor columns summarize public documentation and packaging, not a contract. Confirm current vendor pricing before making a purchasing decision.

Full matrix and cost sketch Install docs