Compare · v1.3.1 · as of 20 Aug 2026

OpsKnight vs incident.io

Vendor-hosted response that runs in Slack or Microsoft Teams, with included status pages and per-seat Responder/On-call pricing. OpsKnight is not a hosted incident.io clone: you operate it, paging is text/chat/push, Teams is webhook-only.

Side by side

Capability	OpsKnight	incident.io
How you run it
Deployment OpsKnight: Compose/Helm. Others: vendor product model as of Aug 2026.	Self-hosted (your VPC)	Vendor SaaS (GCP)
Software license OpsKnight LICENSE Apache-2.0. Grafana OnCall OSS was AGPLv3; that repo is archived.	Apache-2.0	Proprietary
User pricing model Public list pages as of 20 Aug 2026.	$0 software; unlimited users in the product	Per seat: Responder + optional On-call. Team from $15/user/mo annual; On-call +$10. Pro $25 + $20 On-call
Incident data location	Your Postgres / VPC	Vendor cloud
Product standing (Aug 2026) Atlassian Opsgenie migration page; Grafana OnCall OSS docs archive date 24 Mar 2026.	Ships 1.3.1	Actively sold
Incident response
Incident lifecycle OpsKnight Prisma IncidentStatus. Others: core incident/alert products.	Open, ack, snooze, suppress, resolve	Declare → roles, updates, resolve (Slack/Teams-native)
On-call schedules OpsKnight layers/overrides. Others: documented schedule products.	Layers, rotations, overrides, timezones	Schedules, cover, holidays, shadows
Escalation policies	Steps: user, schedule, or team
Outbound paging channels OpsKnight NotificationChannel enum + docs. Vendor contact-method docs.	Email, SMS (Twilio or AWS SNS), push, Slack, WhatsApp (Twilio), webhook. No voice	Mobile app, phone, SMS, Slack, email, WhatsApp (WhatsApp not on Basic)
Native voice / phone calls OpsKnight has no VOICE channel. Others: notification/contact docs.		Yes — phone escalations; live call routing on Pro/Enterprise
Slack ChatOps war rooms OpsKnight Slack OAuth war rooms from v1.2. Vendor Slack apps.	Channel per incident; ack/assign/resolve from Slack	Core product: /inc, auto channel, timeline in Slack
Microsoft Teams ChatOps OpsKnight: outgoing webhook formatter only. Others: published Teams apps.	Outgoing webhook payload only — no Teams app	Native Teams app (Pro/Enterprise): dedicated channel, lifecycle in Teams
Video bridge on incident OpsKnight: Jitsi generator + Zoom/Meet URL templates. Vendor collab docs.	Jitsi; Zoom/Meet via URL template	Workflows can create Zoom; call transcription in product
Postmortems + action items OpsKnight Postmortem + ActionItem models. Vendor PIR docs.	You write from the timeline; no model-generated report	Post-incident process + AI draft from timeline (plan-dependent)
Status page OpsKnight: one page per install. PD Status Pages overview. incident.io status-pages docs. Atlassian Statuspage is a separate SKU.	Included: one public/private page, custom domain, subscribers	Included: public, internal, customer pages (counts by plan); custom domain
MTTA / MTTR / SLA OpsKnight SLADefinition. PD Analytics API. Others: reporting products.	MTTA/MTTR and SLA definitions in-app	Insights / trends in the product
Mobile OpsKnight: PWA only. Vendor App Store / Play apps.	Installable PWA (push, biometrics). No App Store listing	iOS and Android apps (On-call seat for paging on mobile)
Integrations & platform
Inbound monitoring webhooks OpsKnight docs v1.3 catalog: 27 native parsers. Others: vendor directories — counts change; we do not copy a marketing number we did not count.	27 native parsers + generic JSON	Alert sources catalog (Datadog, Grafana, etc.)
PagerDuty Events API v2 ingest OpsKnight docs: POST /api/integrations/pagerduty/v2/enqueue. PD: events.pagerduty.com/v2/enqueue. Others ingest their own formats or run a migrator.	Yes — ingest adapter (routing_key payload). Not a PD clone	No Events API v2 ingest adapter. Can sit alongside PD or replace it
Jira Cloud OpsKnight v1.3 bi-directional sync. Vendor Jira integration guides.	Bi-directional issue sync	Follow-ups export + optional incident tickets; status sync is limited (docs)
REST API keys		API tokens
SSO OpsKnight v1.3: OIDC only, no SAML. Vendor SSO docs.	OIDC (Okta, Google, Microsoft, Auth0, generic). No SAML	Slack SSO on all plans; SAML on newer Pro + Enterprise; SCIM on Enterprise
RBAC + audit log OpsKnight USER/ADMIN/RESPONDER + AuditLog. Others: documented admin controls.	Roles + audit log	Roles; custom RBAC + audit logs on Enterprise

As of 20 Aug 2026. OpsKnight column: v1.3.1 application and docs. Other columns: vendor documentation and public pricing pages listed below — not a contract, not every add-on SKU, and not list prices we invent. Confirm packaging on each vendor’s site before you buy.

Full matrix and cost sketch Install docs