Compare · v1.3.1 · as of 20 Aug 2026

OpsKnight vs PagerDuty

Vendor-hosted incident and on-call, sold per user with plan add-ons. Native voice, Slack/Teams apps, Status Pages, and Events API v2. OpsKnight is software you host: same Events API v2 payload shape at your URL, no per-seat meter, no native voice.

Side by side

Capability	OpsKnight	PagerDuty
How you run it
Deployment OpsKnight: Compose/Helm. Others: vendor product model as of Aug 2026.	Self-hosted (your VPC)	Vendor SaaS
Software license OpsKnight LICENSE Apache-2.0. Grafana OnCall OSS was AGPLv3; that repo is archived.	Apache-2.0	Proprietary
User pricing model Public list pages as of 20 Aug 2026.	$0 software; unlimited users in the product	Professional $25/user/mo or $21 annual (pagerduty.com/pricing). Business/Enterprise not extracted as a single number here; add-ons extra
Incident data location	Your Postgres / VPC	PagerDuty cloud
Product standing (Aug 2026) Atlassian Opsgenie migration page; Grafana OnCall OSS docs archive date 24 Mar 2026.	Ships 1.3.1	Actively sold
Incident response
Incident lifecycle OpsKnight Prisma IncidentStatus. Others: core incident/alert products.	Open, ack, snooze, suppress, resolve	Triggered, acknowledged, resolved (plus snooze / reassign)
On-call schedules OpsKnight layers/overrides. Others: documented schedule products.	Layers, rotations, overrides, timezones	Schedules, layers, overrides
Escalation policies	Steps: user, schedule, or team
Outbound paging channels OpsKnight NotificationChannel enum + docs. Vendor contact-method docs.	Email, SMS (Twilio or AWS SNS), push, Slack, WhatsApp (Twilio), webhook. No voice	Push, phone, SMS, email, Slack; WhatsApp in Early Access
Native voice / phone calls OpsKnight has no VOICE channel. Others: notification/contact docs.		Yes — phone contact method
Slack ChatOps war rooms OpsKnight Slack OAuth war rooms from v1.2. Vendor Slack apps.	Channel per incident; ack/assign/resolve from Slack	Slack app: dedicated incident channels, ack/resolve, conference bridge
Microsoft Teams ChatOps OpsKnight: outgoing webhook formatter only. Others: published Teams apps.	Outgoing webhook payload only — no Teams app	Native Teams app: channel cards, ack/resolve, service mapping
Video bridge on incident OpsKnight: Jitsi generator + Zoom/Meet URL templates. Vendor collab docs.	Jitsi; Zoom/Meet via URL template	Zoom integration + stored conference bridges from Slack
Postmortems + action items OpsKnight Postmortem + ActionItem models. Vendor PIR docs.	You write from the timeline; no model-generated report	Post-incident review / timeline tools (plus add-on AI products)
Status page OpsKnight: one page per install. PD Status Pages overview. incident.io status-pages docs. Atlassian Statuspage is a separate SKU.	Included: one public/private page, custom domain, subscribers	Internal / external / private Status Pages (plan-gated; custom domain on external)
MTTA / MTTR / SLA OpsKnight SLADefinition. PD Analytics API. Others: reporting products.	MTTA/MTTR and SLA definitions in-app	Analytics API and Insights (MTTA/MTTR; daily rollup)
Mobile OpsKnight: PWA only. Vendor App Store / Play apps.	Installable PWA (push, biometrics). No App Store listing	iOS and Android apps
Integrations & platform
Inbound monitoring webhooks OpsKnight docs v1.3 catalog: 27 native parsers. Others: vendor directories — counts change; we do not copy a marketing number we did not count.	27 native parsers + generic JSON	Events API v2 + large integration directory
PagerDuty Events API v2 ingest OpsKnight docs: POST /api/integrations/pagerduty/v2/enqueue. PD: events.pagerduty.com/v2/enqueue. Others ingest their own formats or run a migrator.	Yes — ingest adapter (routing_key payload). Not a PD clone	Native Events API v2
Jira Cloud OpsKnight v1.3 bi-directional sync. Vendor Jira integration guides.	Bi-directional issue sync	Bidirectional Jira Cloud extension (status + notes mapping)
REST API keys		REST API + Events API keys
SSO OpsKnight v1.3: OIDC only, no SAML. Vendor SSO docs.	OIDC (Okta, Google, Microsoft, Auth0, generic). No SAML	SAML 2.0 IdP; Google OAuth; OIDC for private status pages
RBAC + audit log OpsKnight USER/ADMIN/RESPONDER + AuditLog. Others: documented admin controls.	Roles + audit log	Base roles + audit / analytics (plan-dependent)

As of 20 Aug 2026. OpsKnight column: v1.3.1 application and docs. Other columns: vendor documentation and public pricing pages listed below — not a contract, not every add-on SKU, and not list prices we invent. Confirm packaging on each vendor’s site before you buy.

Full matrix and cost sketch Install docs