Better Uptime

What it does

The Better Uptime adapter accepts inbound webhook events at /api/integrations/better-uptime, validates them through its custom handler, normalizes provider payloads, and submits lifecycle events to the configured service.

Prerequisites

An OpsKnight service and enabled integration record.
The integration identifier and generated integration key.
Permission to configure webhooks in Better Uptime.
A network path from the provider to the OpsKnight web runtime.

Setup and configuration

In OpsKnight, open Services → your service → Integrations.
Select Add integration → Better Uptime, then save the integration.
Copy the webhook URL and integration key shown by OpsKnight.
In Better Stack, open Uptime → Integrations → Exporting data. Under Outgoing webhooks, select Configure, then add an Incident webhook.
Paste the complete OpsKnight URL. Select new/started, acknowledged, resolved, and reopened incident events as needed. If you customize the request body, preserve incident ID, name, cause, status, severity, and URL.
Save the webhook, then fail and restore a non-production monitor. Verify the deliveries use the same incident ID and update one OpsKnight incident.

Provider console labels can change independently of OpsKnight. Use the webhook or notification configuration area in the provider rather than copying a URL from another service. Treat keys and signature secrets as credentials; never place them in logs or source control.

Authentication and request verification

The endpoint requires the integration identifier and validates the integration key using a timing-safe comparison. Signature verification is conditional-when-secret-configured using the generic verification contract. The exact payload schema is defined by src/app/api/integrations/better-uptime/route.ts and src/lib/integrations/better-uptime.ts.

Method: POST
Integration identifier: query parameter
Integration key transports: Authorization: Bearer, Authorization: Token token=, x-integration-key, x-api-key, integrationKey query parameter
Schema: shared provider schema
Body limit: 1048576 bytes (1 MiB)
Rate limit: 100 requests per 60 seconds, per integration

Event mapping and incident lifecycle

The adapter emits the lifecycle actions found in its current source:

trigger
acknowledge
resolve Correlation contract: adapter EventPayload.dedup_key. Recovery contract: adapter emits resolve for its recovery state.

Recovery and deduplication

When signature verification runs, the shared handler attempts provider-specific delivery identity before claiming the inbound-delivery fence. Incident convergence still depends on the adapter correlation key. Failed deliveries are recorded for operational inspection without exposing secrets.

Limits and testing

Per-integration rate limiting protects the ingestion path. Send a representative trigger and recovery pair in a non-production service, verify that one incident is created, and confirm that recovery updates that incident rather than creating another.

Verify the connection

After the test alert, confirm all of the following:

One incident appears for the selected OpsKnight service.
The incident source identifies Better Uptime.
A repeat event updates or correlates according to the adapter identity.
A recovery event resolves the correlated incident.

Error reference

400 — Invalid request or payload validation failed.
401 — Integration is disabled, mismatched, or unauthorized.
404 — Integration record was not found.
413 — Payload exceeds the one MiB body limit.
429 — Per-integration request rate exceeded.
503 — A matching delivery is already being processed.

Troubleshooting

Confirm the integration is enabled and belongs to the intended service.
Verify the integration ID in the URL and rotate any key that may have been exposed.
Inspect Settings → Integrations → Failures for validation or signature errors.
Check for 413 before changing payload templates and 429 before retrying rapidly.
Confirm the provider sends a state supported by the event mapping above.
Preserve the provider delivery identifier and timestamp when escalating.

Security

Use HTTPS, rotate exposed keys at both systems, configure signature verification when supported, and restrict provider egress or ingress controls without blocking legitimate retries.