PLATFORM ENGINEERING

Build a shared response foundation.

Give service teams a common incident workflow while keeping deployment, identity and operational health in view.

01

THE PROBLEM

Different teams own different services, but the incident platform still needs coherent access and operational control.

02

A PRACTICAL START

Organize teams and services, connect OIDC and SCIM, and use worker health and delivery evidence to operate the platform.

PRODUCT SURFACES

Assemble only what the workflow needs.

01

Operations

Choose integrated or split runtimes and inspect worker health, delivery operations, metrics and logs.

02

Security & identity

Connect identity, control access and inspect operational evidence on infrastructure you own.

03

ChatOps

Coordinate incidents in Slack and Microsoft Teams with incident actions, linked identities and war rooms.

IMPLEMENTATION CONTEXT

Turn the use case into an operating model.

The product workflow is only useful when deployment, integrations, access controls and validation are planned together.

DEPLOYMENT

How to run it

Standardize a supported deployment pattern for service teams, including database ownership, ingress, secrets, backups, health signals, and upgrade responsibility.

INTEGRATIONS

What to connect first

Offer a curated set of monitoring and ChatOps paths instead of letting every team invent a different response contract. Use the generic webhook only for internal systems without a first-class provider.

SECURITY & OPERATIONS

What to decide up front

Define OIDC/SCIM ownership, RBAC boundaries, auditor access, API-key scope, and session policy as part of the platform contract.

VALIDATION

What to prove before production

Onboard a pilot service, trigger a synthetic incident, verify responder routing and delivery evidence, then validate Health Center and recovery procedures.

IMPLEMENTATION PATH

Validate the whole journey before production.

Start with the deployment model, connect the required providers, configure identity and routing, then exercise a synthetic incident from signal to responder action and recovery.

Your incidents should belong to you.

Run OpsKnight on infrastructure you control.

v2.0.0 · AGPL-3.0-only · Self-hosted · 28 inbound integrations